Frequently Asked Questions

Salty By Choice™ – FAQ

Welcome to the Salty By Choice™ FAQ page! Below, you'll find answers to the most common questions about our brand, products, shipping, and policies. If you can’t find what you’re looking for, feel free to contact our support team.

GENERAL QUESTIONS

What is Salty By Choice™?

Salty By Choice™ is a lifestyle brand that celebrates bold attitudes, adventure, and a love for all things salty—whether it’s the ocean, a fearless personality, or just great flavor.

Where are you located?

We are proudly based in California. Our products ship from multiple fulfillment centers to ensure the fastest delivery possible.

How can I contact customer support?

You can reach us by email at support@saltybychoice.com or through our Contact Us page. Our team is available Monday–Friday, 9 AM–5 PM (PST).

PRODUCT & ORDER QUESTIONS

What types of products do you sell?

We offer a variety of apparel inspired by the salty way of life.

How do I find my size?

Each product has a size chart listed on its page. We recommend checking the measurements before purchasing to ensure the best fit.

Can I change or cancel my order after placing it?

We process orders quickly! If you need to make changes or cancel your order, please contact us within 12 hours of placing it. After this window, we cannot guarantee modifications.

Do you offer gift cards?

Yes! We offer digital gift cards in various amounts, perfect for any salty soul.

SHIPPING & DELIVERY

How long does shipping take?

Our standard processing time is 2-5 business days. Shipping times vary based on location:

USA: 5-10 business days
International: 10-20 business days

How much does shipping cost?

Shipping rates are calculated at checkout based on your location and order weight. We offer free shipping on orders over $75!

Do you offer international shipping?

Yes, we ship worldwide! However, customs fees and import taxes may apply depending on your country.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can track your package through our Order Tracking page.

RETURNS & EXCHANGES

What is your return policy?

We offer hassle-free returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition.

How do I start a return or exchange?

To initiate a return, visit our Returns Portal and follow the instructions. If you need help, email us at support@saltybychoice.com.

Do you cover return shipping?

We offer free exchanges, but return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

DISCOUNTS & LOYALTY PROGRAM

Do you offer discounts?

Yes! Sign up for our email list to get 15% off your first order. We also run seasonal promotions—follow us on social media for updates.

Do you have a rewards program?

Coming soon! Stay tuned for our Salty Rewards program, where you can earn points for purchases, referrals, and more.

Item added to your cart